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Disability
is not Inability |
The Sarova Hotel's Adjustments...
About 350 delegates were attending the Africa
Blindness Forum believed to be the largest of its
kind held in Nairobi in recent history. The theme of the conference
is social inclusion and the topics include Education, training,
employment and Sports.
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This required special planning
and reorganisation of various issues in relation to specific
points of service in the magnificent hotel. Management working
with an organisation for the blind (in this case KUB)
laid out the plan and guidelines for staff Training as part
of the preparations. |
The main principle of the hotel's adjustment plan was to make
the facility functionally accessible to persons
with visual impairments.
This expressed itself in five functional service points to enable
the provide quality services to the patrons. These include:
a) Reception b) Restaurants c) Accomodation d) Conference facilites.
e) Interface.
The most improtant aspects of this specific success in volutary
private sector adjustment was the sheer size of the number of
delegates. 350 international patrons for a week would definately
have an major impact in any hotel's balance sheet. Therefore the
inducement to go the whole way in ensuring quality service was
high.
This also opens opportunites for the hotel to
build a niche as a blind friendly hotel and target local and international
tourists to their services.
DISABILITYKENYA.
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